Delivery Information

Shipping Options

We offer a range of shipping options to ensure your handcrafted woven bag reaches you in perfect condition. All orders are carefully packaged to protect your purchase during transit.

Standard Shipping

Our standard shipping service delivers within 5-10 business days. This option is available worldwide and includes full tracking capabilities. Standard shipping is free for all orders over €75.

Express Shipping

For those who need their bag sooner, our express shipping delivers within 2-5 business days. This service is available to most destinations and includes priority handling and expedited customs processing where applicable.

Order Processing

All orders are processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days. You will receive a confirmation email once your order has been shipped.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number. You can use this number to track your package through our website or the carrier's tracking system.

International Shipping

We ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders vary by destination.

Delivery Issues

If you experience any issues with your delivery, please contact our customer care team within 14 days of the expected delivery date. We will work with you and the shipping carrier to resolve any problems.